The extent to
which our clients were able to contact our lawyers when they wanted to, and the
speed at which this was possible.
Customer-friendliness
The extent to
which our clients had the feeling that everything possible was done to please
them as clients.
Expertise
The competency with
which, in our clients’ perception, the given commission was carried out.
Accuracy
The extent to
which - small or big- mistakes were made in the execution of the commission.
Effectiveness
The extent to which the
most practical way was used to solve the problems.
Speed
The speed at
which the required activities for the execution of the commission were carried
out.
Intelligibility
The extent to which the
issues involved in the case were clarified to the client, and the readability
of the letters, agreements, case files etc. drawn up for them.
Meeting the requirements of ‘say what we do’
In our view, constructive
cooperation means we have to "say what we do” and "do what we say”!
Meeting the requirements of ‘do what we say’
In our view, constructive
cooperation means we have to "say what we do” and "do what we say”!
Fulfilling expectations on the outcome of the
case
The extent to
which our clients’ expectations at the start of the commission were met in the
end by the outcome.
Fulfilling expectations for the cost of our
activities
The extent to
which our clients’ expectations at the start of the commission were met in the
end with regard to the charged costs.